Penshops UK help
Returns & Refunds
If you need to request a return or refund, contact Penshops UK with your order number and the reason for the request before sending an item back.
How to request a return
Email info@penshops.uk with the order reference, product name and a brief explanation of the issue. If the item is damaged or incorrect, include clear photographs where possible.
Important notes
Return eligibility can depend on the condition of the item, whether it has been used, and whether it was personalised or otherwise made to order. Customers should wait for return instructions before posting items back. Any statutory consumer rights that apply to your purchase remain unaffected.